We know that the task you entrust to us is much greater than delivering a product
SunMED is the in-home medical equipment team that clinicians turn to for the advanced support that ordinary equipment companies cannot provide.
Equally important, we are one of the premier national medical equipment claims experts in the country – which translates into increased success in helping your patients to get their claims submitted successfully.
However, corporate achievement is not the top yardstick we use in measuring our success. Our standard is how well we accomplish our service mission: Just take care of the patient.
This is our first rule of service – and the answer to any question of how to proceed when questions or issues arise.
We see ourselves as members of your care team; tasked by you to deliver the prescribed medical products and to guide your patient through the fulfillment process.
For SunMED, that means capturing every health coverage benefit your patient is eligible to use. Unlike limited e-commerce only platforms, we have an extensive professional support staff who will work closely with your patient to minimize their out-of-pocket expense.
Our people are not order-takers. They are product and claims subject matter experts who have the expertise to answer important patient product and claims questions.
This value has created our high patient approval rating among therapists and is what we believe makes the ideal medical equipment provider.
It is the promise we make to you.
We are here to answer any questions you may have. Please call our service center at 800.714.7434, or give us your contact information and we will call you.
